Answers, without the run-around.
The most common questions about loans, applications, repayment, and your MAVI account — answered plainly by the team that actually runs the product.
Popular topics
Browse by category.
Six quick stops for the most common questions. Can't find what you need? Chat with our team — we respond within minutes during business hours.
a
Account & Login
Signing up, logging in, password resets, and OTP troubleshooting.
b
Loan Applications
Eligibility, documents needed, and approval timelines.
c
Repayment
How deductions work, early repayment, and restructuring.
d
Top-up Loans
Adding to an existing loan and eligibility requirements.
e
Credit Score
How we report to bureaux and how to build good credit.
f
Privacy & Security
How we protect your data and your rights under NDPR.
FAQ
Most asked questions.
The questions our team answers most often. Tap to expand.
How do I sign up for MAVI?
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Download the MAVI app from Google Play or the App Store. Enter your phone number, verify via OTP, then complete BVN verification and KYC. The whole process takes under 3 minutes.
What's the maximum loan I can get?
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Up to ₦20,000,000 for private sector workers, ₦15M for federal, ₦10M for state, and ₦8M for paramilitary. Your actual limit depends on your net salary, debt service ratio, and credit history.
Is MAVI a licensed lender?
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Yes. MAVI Finance Limited is registered in Abuja and holds a Money Lenders Licence issued by the FCT Ministry of Justice. We are also a reporting member of CRC Credit Bureau and FirstCentral Credit Bureau, and we operate in full compliance with the NDPR.
What happens if I miss a repayment?
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Talk to us before it happens. Miss a payment and you may incur a late fee and a credit bureau report. But we much prefer to restructure than to punish — contact us early and we'll find a way.
Can I repay my loan early?
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Absolutely. Early repayment saves you interest and there are zero penalties. Just go to your dashboard and select "Pay off loan."
Do I need a BVN?
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Yes. Your BVN is how we verify your identity. We only read it — we never store it in plain text, and we never share it.
What fees does MAVI charge?
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You'll only ever pay: the agreed loan interest, a one-off management fee (shown upfront at application), and statutory stamp duty. No hidden monthly charges, no surprise SMS fees.
How is my data protected?
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All personal data is encrypted at rest and in transit. We are NDPR-compliant and conduct regular security audits. We never sell your data. Read our Privacy Policy for full details.